Terms and Conditions

GENERAL

1. Booking a trip with us does not guarantee that a particular location will be visited, as several factors will dictate what will be safe for each particular party and for the weather forecast/conditions. For any trip, the weather forecast, avalanche conditions, or any other safety consideration may indicate that the intended location will not be viable, in which case we will decide an alternative location(s) where the trip can take place. A change of trip location by us does not constitute cancellation.

2. If you provide us with false or incomplete information about yourself (including but not limited to fitness, experience, abilities, personal equipment to be provided by you, medical conditions, injuries and physical condition), and a trip you participate in is consequently altered to the detriment of other participants’ experiences, you may be removed from the trip and will be liable for any costs involved related to (a) logistical changes, (b) actions taken to remove you from the trip, and (c) discretionary reimbursement to other participants from us, to be determined by us.

3. Definitions:

  • “Trips” refers to all guided journeys and instruction courses.
  • “We/Us” refers to Mountain Journeys Limited trading as Mountain Journeys.
  • “You/yourself” refers to a participant on a trip.

TRIP PAYMENT

4. If you wish to book a place on an instruction course, full course payment is required in order to secure your booking. Expressions of interest are not treated as confirmed bookings without full payment.

5. If you wish to book a place on a group guided journey, a deposit of NZ$1000 per person is required in order to secure your booking. Payment of the remaining balance shall be made at least 90 days before the trip start, otherwise your place will be made available to other people on the waitlist if they are able to pay in full. If your place is taken, your deposit will be transferred to your choice of another future trip with us.

6. For private guided journeys, a deposit of NZ$1000 per person is required in order to secure the required dates in our calendar, unless alternative arrangements are clearly made with us. Payment of the remaining balance shall be made at least 90 days before the trip start. A date change to a trip by you, made at any time, constitutes cancellation as per the Cancellation Policy below, and rebooking subject to availability.

Payment for all trips is in NZD and can be made via

  1. Our online shop; or
  2. Bank transfer – Account Name: Mountain Journeys Limited, Account Number: 38 9027 0180962 00

CANCELLATION POLICY