Terms and Conditions

GENERAL

1. Booking a trip with us does not guarantee that a particular location will be visited, as several factors will dictate what will be safe for each particular party and for the weather forecast/conditions. For any trip, the weather forecast, avalanche conditions, or any other safety consideration may indicate that the intended location will not be viable, in which case we will decide an alternative location(s) where the trip can take place. A change of trip location by us does not constitute cancellation.

2. If you provide us with false or incomplete information about yourself (including but not limited to fitness, experience, abilities, personal equipment to be provided by you, medical conditions, injuries and physical condition), and a trip you participate in is consequently altered to the detriment of other participants’ experiences, you may be removed from the trip and will be liable for any costs involved related to (a) logistical changes, (b) actions taken to remove you from the trip, and (c) discretionary reimbursement to other participants from us, to be determined by us.

3. Definitions:

• “Trips” refers to all guided journeys and instruction courses.
• “We/Us” refers to Robert Graham Frost trading as Mountain Journeys.
• “You/yourself” refers to a participant on a trip.

4. Face masks and vaccine passes are not required. We will rely on your honesty to assess your potential exposure to Covid-19 or any other contagious disease over the days and weeks leading up to the trip start – you must inform us of any symptoms or potential exposure to positive cases over the two weeks leading up to the start of the trip. If we assess your participation in the trip will place a significant health risk to the guides or other participants, you will need to cancel, in which case 50% of any monies paid by you can go towards another future trip with us. Our assessment will be made using current official health guidelines.

TRIP PAYMENT

5. For any trip you wish to book with us, full payment is required in order to secure the required dates in our calendar. Expressions of interest are not treated as confirmed bookings without full payment. A date change to a trip by you constitutes cancellation and rebooking subject to availability.

Payment for all trips is in NZD can be made via online transfer:

Name: Mountain Journeys,   Account Number: 38 9007 0291526 12

Bank: Kiwibank,   Swift Code: KIWINZ22XXX

If you are overseas, you can pay via our online portal instead of using a bank transfer.

CANCELLATION POLICY